Shipping

Shipping costs are based on predetermined weight and handling. We use recycled boxes and packing materials to reduce cost and waste. Tracking will be included on all orders, so if they are marked as "delivered", you must reach out to your delivery service for lost or stolen packages. 

Guarntees

We guarantee the quality of our products. If you are not satisfied with your purchase, please contact us and give us an opportunity to make it right. We cannot guarantee that products will meet your expectations. 

Returns

Products that are undamaged and unused can be returned within 30 days after delivery date. Please contact us before returning a product and allow us an opportunity to make it right or to expect to receive it back.  Custom made products and items sold on sale cannot be returned and are "final" sales.  Please send all returns with receipt or proof of purchase to:

5312 Wiley Hollow Road
Culleoka, TN 38451

You are responsible for shipping costs for returning items and only the cost of the item will be refunded. Shipping costs are non-refundable and shipping costs paid to ship the original item will not be included in refunds. Please be sure you include tracking on your returned item as we will  not be responsible for lost items that we have not received.

Refunds will be processed upon receipt and inspection of the item(s) and you will receive email notification of approval or rejection of the return. We will replace or repair items or refund your purchase or we will exchange them for the same item. 


Production Time

Production times can vary for special and custom ordered items. Large items, such as custom made quilts and blankets, can take 4 - 6 weeks. Embroidered pieces, depending on quantity, should be faster.  We will stay in contact and keep you updated with the timelines. 

Ready to ship items available for sale on our products page will be sent within 3-5 business days from the date of order.

Custom Made Items

We will work directly with you to create custom items.  We will discuss fabric colors, themes, patterns, and sizes when developing the creation but reserve the right to make final styling decisions in the creation.  You may be asked to pay 50% downpayment to cover the cost of custom ordered material which will be non-refundable if you cancel the order after materials have been purchased. We reserve the right to refuse to produce creations that contain explicit language, profanity, or political themes.  If you want custom pieces included in the production of the product, we cannot guarantee the quality of the fabric, especially any non-cotton fabric, included in the design.  We cannot finish quilts or repair old quilts. We are in business of creation, not repair.  At this time, due to space limitations, we can only produce baby size (approx. 30" x 40") or lap size quilts (approx. 55" x 70"). Contact us with your special requests so we can design your dream.

Privacy

We take your privacy seriously. When you visit our Site, we automatically collect information in our log files regarding the device you used, your browser, IP address, time zone, location, how many pages you visit and how long you are on the Site. When you make a purchase, your name, billing address, email address, phone number, and other such information is collected in order to complete the order. Credit card information is not stored or collected by us. All credit cards are processed through Paypal, or Square for "in-person" sales so your data is never stored or processed directly with us. We use your personal information to fulfill orders and provide you with invoices and purchase information. We may use this information to communicate with you in the future. Personal information is only used to comply with applicable laws and regulations and to ship your products. We DO NOT sell or provide any of your personal information to any other third party. 

Orders and Prices

Prices are subject to change without notice. Also, sometimes our site may contain historical information that is not current and we reserve the right to change this data at any time. We reserve the right to not honor an order if we find an incorrect price has been applied to an item. For example, an item is listed as $10 and it should be $100, we reserve the right to cancel the order.  We reserve the right to cancel any orders if a pricing error has occurred. We will contact you before we cancel the order to give you the option to keep the order at the new, updated price or select a different product. If we are unable to reach you, the order will be cancelled and refunded. Any money collected will be immediately refunded if we have cancelled an order.  Some products may have limited quantities available and we cannot guarantee that the computer will always have updated availability of an item. You will be given an option to wait if the item can be recreated (or backordered for resale items), or your money will be refunded if we are unable to fulfill an order. We cannot guarantee that the "color" of an item will be accurately displayed on your computer monitor. We reserve the right to limit our sales to a person or a geographic region. We are not a wholesaler and if it appears you are attempting to purchase products for us with the sole purpose or reselling them, we reserve the right to refuse to complete those orders. From time to time, we may provide links to third parties. Your use of those links is at your discretion. We are not responsible for your communication with any third-party.  We reserve the right to delete any comments left on our site that violate copyright, trademark, privacy or personal information rights. We will delete any comments that contain suggestive or profane language or political speech or that are abusive. We reserve the right to deny fraudulent use of promotional codes.

Sales Tax

Sales made in Tennessee are subject to sales tax. Paypal may charge sales taxes in other States if you purchase a product through our page. 

Copyright

All original content on this website, including pictures, words, images, sounds, are © 2018, 2019 Bair Stitches Quilting Company. All rights reserved. You may not reproduce, copy, download or distribute any content of this site without express written permission from Bair Stitches Quilting Company. Trademarks appearing on this website are the property of the respective owner(s) and may not be reproduced without their express permission. The design and layout of Bair Stitches Quilting Company's website is protected as trade dress and may not be copied or imitated in whole or in part. Digital images are the intellectual property of Bair Stitches Quilting Company and cannot be reproduced, distributed, modified, or replicated without the express written permission of Bair Stitches Quilting Company.